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Customize automated emails

Customize the email messages your supporters will receive

Updated over 2 weeks ago

There are several automated emails that can be triggered to your supporters when they interact with your campaign. The different emails available to edit will depend on your campaign type and what features you have enabled.

Steps

  1. Visit your campaign's Dashboard.

  2. Select Settings from the left side menu.

  3. Select Email and then choose the email you'd like to edit from the options available.

Available Emails

Learn more about each of the automated emails available and see previews of what each includes by following the links below.

  • Donation Receipt - enabled on every Pledge It campaign

  • Fundraiser Welcome Email - enabled on campaigns with a peer-to-peer component

  • Order Receipt - enabled on In-Person Event or P2P In-Person Event campaigns

  • Sponsor Receipt - enabled when the Sponsors feature is being used

  • Raffle Receipt - enabled when the Raffles feature is being used on a Crowdfunding, Virtual Challenge, or standard Peer-to-Peer campaign; Raffles used on event-based campaigns use the Order Receipt

  • Silent Auction Welcome - enabled when Silent Auction is added to your campaign

  • Card on File - enabled on In-Person Event campaigns when you indicate you want to collect cards on file pre-event

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