If you have enabled the Sponsors feature on your campaign, your sponsors will receive an automated receipt confirming their payment. This receipt thanks them for their support, shares next steps they can expect regarding their benefits, includes documentation of their package details, and a record of payment method (whether credit card or cash/check). If tickets were enabled as part of their sponsor package, it also provides instructions for how their free tickets can be claimed with a unique invite code.
The Sponsor Receipt is sent immediately to sponsors who make online payments through the sponsor checkout. Offline sponsors that you manually add will receive the receipt as soon as you mark their payment as received.
You can customize the message included in the Sponsor Receipt to curate your thank you message, outline next steps, and include contact information if they have any follow-up questions.
Steps
Visit your campaign’s Dashboard.
Select Settings from the left side menu, then select Email.
Click on Edit below Sponsor Receipt. You will see a preview display of the email display in the right pane. In the left pane, you can use the text editor to customize your preferred message.
Click Save when finished editing.
Preview of Sponsor Receipt
Note: The Sponsor Receipt will include the details you provide for the package they selected. Be aware that editing a sponsorship package after it has been purchased does not change what was already sent to sponsors who previously purchased the package.
Frequently Asked Questions
Can I resend the Sponsor Receipt to a sponsor?
Yes. Pull up the sponsor’s record by clicking on their name when viewing your Sponsors table. Scroll down to Payment Info and click Resend Receipt. If you need to edit the email address on file (i.e. to fix a typo if the email had not been received, simply edit the sponsor record before reissuing the receipt).