Note: This receipt only applies to In-Person Event or P2P In-Person Event campaign types.
When organizing an event that supports selling tickets and multi-participant registration, you will be able to customize the Order Receipt that purchasers receive. This receipt will include a record of each participant that was signed up and the ticket type selected for them, in addition to any in-order donations that were made or add-ons that were purchased during the checkout process. The Order Receipt also includes a statement on the tax deductibility of their contribution.
You can customize the message that is included in the Order Receipt if you want to share additional information about your event or what participants can expect.
Steps
Visit your campaign’s Dashboard.
Select Settings from the left side menu, then select Email.
Click on Edit below Order Receipt. You will see a preview display of the email display in the right pane. In the left pane, you can use the text editor to customize your preferred message.
Click Save when finished editing.
Preview of Order Receipt
Note: Your Order Receipt will include a link back to your campaign page. It will also include the event date you’ve set and the time you have indicated, if you chose to provide the time. Be aware that changing the date/time of your event after registrations have begun may mean that some people have outdated information in their receipts.
Frequently Asked Questions
Does everyone that was registered as part of an order receive a copy of the Order Receipt?
No. The Order Receipt is sent to the person who completed the order. If participants were issued fundraising pages (on an event with a peer-to-peer component), those participants will receive an email inviting them to claim their fundraising pages.
My campaign involves fundraising. Does this receipt include access to their fundraising page?
There is a separate email that is triggered to participants who create fundraising pages on your campaign, called the Fundraiser Welcome Email. If someone registered for your P2P In-Person Event and creates a fundraising page, they receive both the Order Receipt documenting their registration and also the Fundraiser Welcome Email, which links them to their fundraising pages and encourages them to begin inviting donors.