If a supporter did not receive their Order Receipt or can’t find it and needs a copy resent to them, you can easily resend their receipt.
Steps
Visit your campaign’s Dashboard.
Select Orders from the left hand menu.
Click on the name of the order you need to cancel to open the order snapshot.
Under the Overview tab, find Order Info and scroll down to the Statement section. Select the Resend Receipt button.
In the pop-up that appears, confirm that you want to resend the receipt by clicking Send.
Note: Every order has a unique number. You’ll see an order number listed when viewing a record of any registration, in-order donation, Shop item, or raffle entry purchased. You can click on that order number to be taken immediately to the order snapshot, where you can resend the receipt.
Frequently Asked Questions
The order purchaser’s email address has a typo. How can I update it before resending their receipt?
While viewing the Overview tab of order snapshot, go the the Profile section and click Edit Profile. Update their contact info, click Save, then go ahead with resending their receipt using the steps above.