Note: This feature only applies to In-Person Event or P2P In-Person Event campaign types.
There are some cases where you may want to permanently delete an order that was completed on your campaign. For example, if your staff went through registration and completed multiple orders as a test, you can remove all record of those orders.
Note: Only $0 orders or orders with an offline payment method can be erased. If a credit card payment was processed online, the order cannot be deleted as it contains a record of a financial transaction. However, tickets can be canceled for any participants on a online paid order to ensure they are removed from your ticket count.
Steps
Visit your campaign’s Dashboard.
Select Orders from the left hand menu.
Click on the name of the order you need to cancel to open the order snapshot.
Click on the trash can icon in the top right corner.
In the pop-up that appears, confirm that you understand that deleting an order cannot be undone.
Select Delete Order.
Frequently Asked Questions
What happens when you delete an order?
Deleting an order will:
Permanently delete any record of the order. All items affiliated with the order (i.e. registrations, donations, shop products, raffle entries) will be removed from your campaign.
Permanently delete participant information, including notes, event number assignment, etc. for any participants in this order.
Disable the invoice payment link that was previously emailed to the order buyer, if applicable.
Update the fundraising value for the campaign by removing any funds affiliated with the order.
No email notification will be sent to the order buyer when an order is deleted.
How do I find an order?
The Orders menu on the left side of the dashboard will take you to all the orders on your campaign and you can search via name or email to find someone's order. Every Order has a unique ID and you will also see the Order ID included when viewing things like a participant's registration record, shop purchases, raffle entry purchases, etc. Clicking on the Order ID will take you immediately to their Order Snapshot.