When organizing an event or peer-to-peer fundraiser, you can curate the registration experience for your participants using tickets, which can be free or paid. When participants join your event, they can select their ticket or registration preference and answer any questions you’ve required for that ticket.

Whether you have one free registration or multiple registration options with different prices, tickets are an important part of your campaign's setup. Because tickets can operate differently on certain campaign styles, we will review them in detail, starting with how they work on In-Person Events and P2P In-Person Events where they are required.

If you are looking to enable tickets on a standard Peer-to-Peer or Virtual Challenge campaign where having ticketed registration can be optional, click here to jump to that section.

Tickets are a required component of registration on In-Person Event and P2P In-Person Event campaign types. When participants register, they select their registration preference by choosing a ticket and adding it to their cart. Before checking out, they will be able to add additional registrations, add a donation, or purchase any Shop items or raffle entries you are selling.

Before launching your campaign, you will want to review your ticket(s). Every event-based campaign starts with a free individual ticket you can customize for your needs.

Under the Details tab, use the Ticket Name field (required) and the Short Description field (optional) to adjust how your ticket will display so participants can make the correct selection. Below is an example of tickets with and without a short description.

Under the Settings tab, you will configure pricing and availability. A ticket price is required, but you can enter $0 if your registration is free. If you need to adjust the tax-deductibility of your ticket, use the toggle provided.

If you have a limited number of tickets available, enter the quantity under Available Ticket Quantity. Once your ticket quantity is reached, your ticket will display as Sold Out. If you need to schedule your tickets to turn on/off on particular dates, adjust the toggle labeled Schedule Ticket Sales and enter the start date or end date for the ticket. Learn more about scheduling tickets.

Under the Collect Info tab, you can configure what contact information you’d like to collect for each ticket. You will see options for Name, Email, Address, and Phone Number. Name is required for every registration, but you can adjust if you’d like your registration form to include any of the other contact fields by indicating if they are Required, Optional, or Disabled. Disabled will remove them from your registration form entirely.

The Fundraising tab will only appear on P2P In-Person Events and allows you to enable a minimum fundraising commitment on a ticket. Fundraising commitments are typically used on race or endurance events when you need to require that participants raise a certain amount in donations before they can participate. Enabling a commitment requires that fundraisers must put a credit card on file at registration.

If fundraising commitments are a feature you need, adjust the toggle to enable the commitment, then set the commitment amount and the deadline fundraisers are expected to reach it by. These details will be displayed on the ticket at registration. You can also adjust the description that will appear in the waiver the participant signs at registration. Learn more about enabling fundraising commitments.

Standard Peer-to-Peer and Virtual Challenges are defaulted to Quick Join, a free registration mode that allows a participant to jump straight into the registration process with no associated cost to join your campaign.

You can optionally change this setting to enable tickets if you need to provide more than one registration option to your participants, set ticket pricing, and/or manage ticket inventory.

Under the Details tab, use the Ticket Name field (required) and the Short Description field (optional) to adjust how your ticket will display so participants can make the correct selection. Below is an example of how tickets display on standard Peer-to-Peer and Virtual Challenge campaigns.

Under the Settings tab, you will configure pricing and availability. A ticket price is required, but you can enter $0 if one of your ticket options is free. If you need to adjust the tax-deductibility of your ticket, use the toggle provided.

If you have a limited number of tickets available, enter the quantity under Available Ticket Quantity. Once your ticket quantity is reached, your ticket will display as Sold Out.

Under the Collect Info tab, you can configure what contact information you’d like to collect for each ticket. You will see options for Name, Email, Address, and Phone Number. Name and email are required for every registration, but you can adjust preferences for the other contact fields by indicating if they are Required, Optional, or Disabled. Disabled will remove them from your registration form entirely.

Unused ticket types can be deleted. When viewing your Registration settings, click the edit icon on the ticket to open the edit window, then select the red Trash Can icon in the top right corner. Ticket types that have been used cannot be deleted, but you can hide the ticket by adjusting the toggle on a ticket. The ticket will display as grayed out on your list of tickets to indicate it is hidden from public view.

When viewing your tickets in your Registration settings, you will see a tally of how many tickets have been sold of each type. You can also monitor your ticket sales via the Recruit tab in your Dashboard, where the Participants table allows you to view registered participants filtered by ticket type. You can also download your Participants report, which includes a column noting the ticket type of each participant.

To disable registration entirely and remove the Join button from your campaign, visit your campaign’s Dashboard and select Settings from the left hand menu. In General Settings, scroll down and adjust the toggle that says “Hide registration buttons." If you only want to disable your tickets but leave the Join button active to display a "No tickets are available message," you can simply toggle off all your tickets.

Yes. Because all campaigns allow for multi-participant registration (one person potentially registering multiple people or completing a registration on behalf of someone else), you are able to configure what information is collected from the person who is doing the registering, even if that person is not the participant.

Head to Settings > Checkout Options on your campaign. For In-Person Event or P2P In-Person Events, adjust your settings for Order Buyer Contact Info. For standard Peer-to-Peer or Virtual Challenge campaigns, adjust your settings for Registrant Contact Info.