Note: The ability to attach tickets to sponsor package is limited to In-Person Event or P2P In-Person events.
The Sponsors feature allows you to display, sell, and manage your sponsorship packages. If your sponsor packages include tickets to your event and you’ve assigned tickets to a package, sponsors will receive a unique invite code that can be used to register their attendees for free.
Note: The invite code is not the same as a discount code. If you are not using the Sponsors feature or need to offer discounted registration to other types of attendees, you can enable a discount code that gets entered at checkout.
You will be able to monitor how many of each sponsor’s tickets have been claimed and cancel tickets if needed. If you need to resend the invite code to sponsors, you’ll be able to copy it or resend their receipt that includes the invite code.
Monitor Tickets by Sponsor
Visit your campaign’s Dashboard.
Select Sponsors from the left side menu.
In the Sponsors table, click on the name of a sponsor to pull up more details about their sponsorship.
If tickets are included in their package, you will see a summary of how many tickets were provided and how many have been claimed. Unclaimed tickets are displayed as “Guest of” the sponsor until the invite code is used, at which point the registered individual’s name will appear.
Use the three dot menu for each registered participant to Edit Participant or Cancel Ticket as needed.
Note: The Sponsors export will also include two columns to indicate how many tickets were issued to a sponsor and how many tickets have been unclaimed for each sponsor.
View All Unclaimed Tickets
The Recruit tab of your campaign's Dashboard will show your event's total attendee count, which includes both registered and unclaimed tickets affiliated with sponsors or ticket bundles. This attendee count can help you monitor your maximum event capacity.
A breakdown of registered and unclaimed tickets will also be shown under the Recruit tab. "Registered" means that a name and/or contact details have been provided for that individual. "Unclaimed" means a ticket is being held for someone through a sponsorship (or a ticket bundle), but no details have been provided for that guest yet.
In the example below, there are two unclaimed registrations affiliated with a sponsor. The purchaser of the sponsor package received an invite code that they (or their guests) can use to provide information for those guests once determined. As tickets are claimed, the Recruit tab will automatically update to help you keep track of the number of unclaimed tickets.
Note: If you are selling ticket bundles such as foursomes or table tickets, this display will also show unclaimed tickets associated with registered ticket bundles, flagged as "Registration" in the Type column.
Frequently Asked Questions
A sponsor participant is no longer able to attend. Am I able to free up their ticket for a different person to use?
Yes. When viewing the tickets affiliated with a sponsor (via the steps above), click on the three dot menu to see an option to cancel a ticket. This will mark their ticket as canceled and remove it from your registered participant count. It also updates the number of sponsor tickets available for that sponsor, allowing their invite code to be used for another person to register the canceled participant’s place. You will still see a record of the canceled registration. This process does not trigger any notification to the sponsor participant, as we assume they have already been in communication with you or the sponsor. Learn more about marking tickets as canceled.
Can I input information for the sponsor participants?
While it's preferential for attendees to register on their own or for the sponsor to register them, you can use the invite code to register the sponsor participants if needed. Go to your campaign’s registration and enter the invite code for that sponsor. You will be taken to the ticket affiliated with their package. Choose “This ticket is for someone else” from the dropdown menu and input details for one of the sponsor attendees. Add their ticket and repeat, using the invite code each time until you have registered all participants.
If you use this method on a P2P In-Person Event campaign and choose to create fundraising pages for participants, they will receive an email with a link to claim their fundraising page.
Do sponsor participants have to register for my event?
That’s up to you. Your dashboard will help track your total attendees vs registered participants for planning purposes. If using the Table Seating feature on an In-Person Event, you will be able to assign “Guest of [Sponsor]” participants to tables to help you plan and seat attendees. If using the Check In feature on event day, you will be able to see all “Guest of [Sponsor]” attendees and enter their name and details when checking them in. However, sponsor attendees won’t be able to receive communication from your campaign if they haven’t signed up in advance.