When participants register for your events or fundraising campaigns, you can enable custom questions to ask for additional information beyond general contact info. If a participant needs to change their response to a question after registering, you can update their question response.
Steps
Visit your campaign’s Dashboard and go to the Recruit tab.
In the Participants table, search for the participant whose details need to be updated and click on their name to open their participant record. Visit the Details section.
For In-Person Event campaigns, scroll down to find the Details section below their Ticket Info and Event Number settings. Click Edit.
For P2P In-Person Events, visit the Registration tab to find the Details section. Click Edit.
In the pop-up that appears, make any changes by selecting the correct custom question.
Click Save.
Frequently Asked Questions
Are participants notified if changes are made to their custom question responses?
No. We trust that you are in communication with the fundraiser to make changes on their behalf and do not send any notifications that updates have been made.
How does editing a participant's custom question response impact reporting?
Changing a participant's custom question responses will update their response in the Participants report, replacing their previous response. If you export the Participants report after saving your changes, you will see the new response applied. Reports previously downloaded before making updates would contain the old information.