The Orders report is the primary reporting tool for purchases made using GivePoint, a dedicated checkout experience that allows your supporters to bundle items together into a single transaction. The report provides a list of all orders, and includes a sum of the order contents, payment status, and covered fees for the order. The Orders report is available for download on an In-Person Event or P2P In-Person Event campaign.

The Orders report is helpful to:

See all paid, open, failed, and invoiced orders for a specific campaign.
See the amount of fees covered for an entire order.
View revenue for all ticket purchases, including individual tickets and ticket bundles.

What's Included in the Orders Report

Includes:	Excludes:
All orders, regardless of payment status (paid, open, failed, invoiced). All orders, regardless of payment method (card, cash, check). Orders with a $0 total, such as free tickets or registration.	Gross and net values. Payment processor ID for card payments (this can be found on the Paid Transactions Report). Non-order transaction types (i.e. Silent Auction, Sponsor, etc.). Participants registered using the Event Day > Check In modal. Deleted orders. Recognition or credit of a contribution to a fundraiser or team (this can be found on the Donations report).

Report Breakdown

Field Name	Field Description
Campaign ID	The unique ID for the campaign that the order is associated with. Campaign ID Format: camp-[unique number]
Campaign Name	The name of the campaign that the order is associated with.
Pledge It Transaction ID	The unique ID that is assigned by Pledge It for the transaction. All transactions will be assigned a Pledge It Transaction ID. The Pledge It Transaction ID will appear across reports allowing you to marry together financial and category-specific details between multiple reports.
Order ID	The unique ID that is assigned by Pledge It for the order. All orders will be assigned an Order ID.
First Name	The first name of the order buyer.
Last Name	The last name of the order buyer.
Email	The email of the order buyer. This field may be blank if the email field is not populated for the buyer when using GivePoint Terminal.
Status	The payment status of the order. The field value will be one of the following options: Paid Open Failed Invoiced
Cost	The sum of all of the items in the order, excluding covered fees. If there are tickets in the order, this includes the ticket discount if one was applied.
Fees Covered	This field answers the question, did the supporter cover fees for this order? The field value will be one of the following options: Yes: The supporter was presented with the option to cover and decided to cover fees. No: The supporter was presented with an option to cover and decided to not cover fees. N/A: The supporter was not presented with the option to cover fees. For example, the payment method used was a check and fees are not applicable. Covered fees are collected during the checkout process based on Checkout Option > Fee Settings > Order Fees.
Fees Covered Amount	The total amount of the fees covered by the order buyer.
Total Amount	The total amount paid by the order buyer (Cost + Fees Covered Amount).
Discount Code	The name of the discount code used for ticket(s) in the order. This field does not denote the value of the discount.
Donations	The sum of donations in the order. This field will always have a value, and will appear as 0.00 when there are no donations in the order.
Tickets	The sum of tickets, including ticket bundles, in the order with ticket discount applied, when applicable. This field will always have a value, and will appear as 0.00 when the ticket or registration cost is free or there are no tickets in the order.
Auction Items	The sum of Live Auction winning bids in the order. This field will always have a value, and will appear as 0.00 when there are no winning auction bids in the order.
Shop Products	The sum of shop products in the order. This field will always have a value, and will appear as 0.00 when there are no shop products in the order.
Raffles	The sum of raffle entries in the order. This field will always have a value, and will appear as 0.00 when there are no raffle entries in the order.
Misc Items	The sum of miscellaneous items in the order. This field will always have a value, and will appear as 0.00 when there are no miscellaneous items in the order.
Date Created	The date the order was added to the platform. For example, the date an item was added to a participant’s tab.
Payment Date	The date the order was successfully paid. This field will be blank for all other payment statuses.
Phone	The phone number collected from the order buyer, the individual who completed the transaction, during the checkout process based on Order Buyer Contact Info settings. Phone may be blank if: The field was set to optional or disabled at the time the transaction was completed. The field was not provided when completing an order using GivePoint Terminal.
Address 1 Address 2 City State Country Postal Code	The mailing address collected from the order buyer, the individual who completed the transaction, during the checkout process based on Order Buyer Contact Info settings. Mailing address may be blank if: The field(s) was set to optional or disabled at the time the transaction was completed. The field(s) was not provided when completing an order using GivePoint Terminal.

Orders Report and Cancellations

There may be times when you need to cancel an item for a supporter, and the following outlines the impact of this action to the Orders report.

If the order is open, values may change as items are added, edited, or removed from the participant’s tab. This may impact the values for the following fields: Cost, Fees Covered, Fees Covered Amount, Total Amount, and the category-specific column(s) that was modified.
If an order is paid or failed, canceling items from the order may impact the values for the category-specific column(s) that was modified. No other fields will change.
- For example, if a $10.00 shop product was purchased and later canceled. On the Orders Report, the Shop Products column will change from $10.00 to $0.00. No other columns will change.
Orders with a $0.00 value can be deleted from the admin dashboard, and will be permanently removed from the Orders report.

Understanding What Items can be Purchased in a GivePoint Order

An order is a type of transaction created when a purchase is completed using GivePoint. GivePoint powers two experiences:

GivePoint Cart: A supporter-facing checkout experience from your campaign page.
GivePoint Terminal: An admin-facing checkout solution available from your Dashboard.

The following items can be purchased via GivePoint Cart and/or Terminal and will be reported on in the Orders Report:

Item	GivePoint Cart	GivePoint Terminal	Appears in the following field on the Orders Report	Available in Other Reports
In-Order Donation	Yes	Yes	Donations	Donations Report
Fund-a-Need Donation	No	Yes	Donations	Donations Report
Ticket	Yes	Yes	Tickets	Participants Report
Live Auction Item	No	Yes	Auction Items	--
Shop Product	Yes	Yes	Shop Products	Shop Products Report
Raffle Entry	Yes	Yes	Raffles	Raffle Entries Sold Report
Misc Item	No	Yes	Misc Items	--

Understanding a Payment Status of an Order

Paid	An order that was successfully paid. This could be a successful credit card, cash, or check payment.
Open	An order that is unpaid and payment has not been attempted (i.e. a tab). Items can be added, edited, or removed from the order.
Invoiced	An order that has been invoiced and remains unpaid. Once an invoiced order is paid, values may change for Fees Covered and Fees Covered Amount.
Failed	An order where the credit card payment was not processed successfully.