If a ticket or tickets to your event include a minimum fundraising commitment, you are able to waive all or a portion of the commitment for particular participants as needed. Commitments can be waived or unwaived at your discretion.
Steps
Visit your campaign’s Dashboard.
Under the Raise tab, scroll down to your Donations table and select the Commitments tab.
A table showing all your fundraisers who have registered with a fundraising commitment will appear. Search for the participant whose commitment you would like to waive and click on their name.
A check in modal will appear summarizing their fundraising commitment status. Click the three dot menu and select Waive Commitment.
A pop-up will appear confirming your intention to waive the commitment. Once complete, their fundraising commitment status will updated to Waived and the option to charge their card on file will disable.
If you need to provide any notes about why the commitment was waived (optional), click on Add Note in the Notes section to enter any details.
Frequently Asked Questions
Are participants notified when their commitment is waived?
No, there is no automated notification to fundraisers if their commitment is waived, as we assume you are already in conversation with the fundraiser that you will be waiving their commitment.
I waived a commitment by mistake. Can I reactivate it?
Yes. After you waive a commitment, you can access the three dot menu and select Undo Waive Commitment to reactivate their commitment. There is no notification sent to the fundraiser in this process.
How can fundraisers tell if their commitment has been waived?
Every participant with a fundraising commitment will be able to monitor their progress towards their commitment by clicking “View my commitment” when viewing their fundraising page while logged in. If their commitment has been waived, they will see a message showing it has been waived.