Note: The Live Auction feature is specific to In-Person Event campaigns.
When using Pledge It's Live Auction feature, you will be able to record winning bids for any live auction items you have created. When a winning bid is recorded, the live auction item is added the tab of the winning participant, allowing you to collect payment.
This article will explore how to add a winning bid and how to collect payment on winning bids.
Record Winning Live Auction Bid
Visit your campaign's Dashboard.
Select Live Auction on the left side menu.
Click the three dot menu on the relevant live auction item and select Add Winner.
In the pop-up that appears, record the amount of the winning bid in the Winning Bid field. In the Winner field, use the search function to search by name or Participant Event Number to add the live auction item to the correct tab.
Click Add to Tab when complete.
After a winner has been recorded, the item status will flip from "Active" to "Won" and the winning bidder's record will appear under the Winners tab of your Live Auction dashboard.
Tip: If you are auctioning off several of the same item, you can add more than one winner and place the item in multiple tabs. Simply follow the steps again to record the price of the next winning bid and the next winner's name.
Note: Recording a winning bidder for a live auction item does not trigger any notification to the winner. Only once their tab is closed and payment is logged will they receive their receipt.
Collect Payment for Live Auction Item
After a Live Auction item winner has been recorded, the winning bid for their item will be logged to that participant's open tab. If the participant is participating in other giving opportunities during your event, such as Fund a Need or buying Raffles or Shop merchandise, you can keep their tab open to log their entire evening's contributions before checking them out to take payment.
If you want to collect payment immediately, you can also close their tab right away. A new tab for additional contributions can be created for that participant at anytime.
Visit your campaign's Dashboard.
Select Live Auction on the left side menu.
Select the Winners tab to view winning bidders.
Click on a winner's name to open their tab. You will see any current contributions that have already been added in their cart. If you need to make any changes or add additional items, you can do so. Click Checkout when you are ready to proceed to the next step.
On the Checkout page, confirm the participant's name and email are correct and then select their payment preference:
New credit card
Invoice
Cash/Check
After selecting their payment type, click Submit to finalize and send the participant a receipt or invoice.
Frequently Asked Questions
What does the receipt that supporters receive look like?
Supporters receive your campaign's Order Receipt, which you can customize. This receipt is adaptive, with different sections that may appear for Registration, Donations, Live Auction, Shop, Raffle, and Misc. Items, depending on what was purchased on the order.
How do live auction item winning bids impact my campaign's fundraising goal?
Anything added to a participant's tab is logged as a contribution to your event and is reflected in your campaign total, even if payment has not been charged. If you add a winning bid for a live auction to someone's tab, for example, it will raise your campaign total by the amount of their winning bid. If items are removed from someone's tab throughout the night, your campaign total will adjust accordingly.
How do I remove a live auction item from someone's tab?
If a live auction item was added to someone's tab by mistake and needs to be removed, visit the Winners tab within your Live Auction dashboard. Click on the participant's name to open their tab, where you'll see the Live Auction item listed in their cart. Click the Trash Can next to the item to remove it from their cart, then Save and Exit.