Double the Donation is a service that discovers employer matching gift opportunities in real time as your donors make an online donation. If your organization has an account with Double the Donation, you will be able to integrate your account to Pledge It, helping ensure donors giving to your campaigns can take advantage of any available matching gift opportunities offered by their employer.
The Double the Donation integration is setup at the organization-level. Once the integration is connected, Double the Donation will be enabled in the contribution process on all campaigns in your organization's dashboard. You will be able to disable the integration on select campaigns if desired.
Note: An account with Double the Donation is required to enable this integration using Double the Donation's 360MatchPro. Learn more about Double the Donation and their pricing on their website.
Enable Double the Donation Integration
Visit your Organization Dashboard.
Select Integrations from the left side menu.
Expand the Double The Donation integration to view the Public Key and Private Key fields.
Enter both the Public Key and Private Key affiliated with your organization's Double the Donation account.
Click Connect. Both keys will be validated and if there is an issue with either key, you will be notified.
Note: Once the integration is connected, it is automatically enabled for all campaigns in your organization's dashboard. You can disable the integration on a campaign-level if desired.
To disable the integration on a Donation Form campaign, visit the Donation Form's Dashboard and select Settings > Donation Options > Setup.
To disable the integration on all other campaign types, visit the campaign's Dashboard and select Settings > Donation Options > Matching.
How It Works
When the integration is enabled, all donations made through the general contribution process will be registered with Double the Donation. The donor will have the opportunity to search for and select their employer, but even if they do not select an employer, their donation will still be registered.
When a donation is registered with Double the Donation, the donor will receive an email from Double the Donation with instructions for submitting their donation to their employer for a match. If they provided their employer during the donation process, the email will include instructions specific to their employer.
Donations are registered with Double the Donation at the time they are charged. For example:
One-time/flat donations are registered immediately after payment
Pledges are registered after the charge is complete (48 hours after the pledge invoice is issued)
Recurring donations are registered each time the charge recurs
Note: At this time, the Double the Donation integration only applies to general contributions made through the Donate button on your campaign. The integration currently does not register the following types of donations:
Offline donations
In-order donations (made during registration)
Program donations
What the Donor Sees
During the donation process
When choosing their gift amount, the donor will be able to search for their employer. A responsive search bar is provided by Double the Donation to identify employers that have gift matching programs.
Note: It is not a requirement for a donor to enter their company at this time. The donation will still be registered with Double the Donation even if an employer was not provided.
On the donation confirmation page
After the donation is complete, the donor lands on a donation confirmation page. If an employer was provided, there will be pre-populated information pulled in from Double the Donation about next steps for completing their matching gift.
This section may vary depending on the employer, but may include program details, such as donation submission info, guidelines, and eligibility.
If an employer is not provided during the contribution process, the confirmation page will provide donor with another opportunity to search for their employer.
In a follow up email
Your Double the Donation account includes options for you to customize potential follow-up emails to donors to support them in completing their employer match. Visit your Double the Donation account to review your settings and preferences for emails sent to donors.
What Your Organization Sees
Your organization will see all registered donations in your Double the Donation account. For a registered donation, the following information is provided:
Donor name
Donor email
Donor phone, if provided
Donor employer, if provided
Donation amount, including fees covered
Date charged
Campaign name
If the donation is recurring
Note: Double the Donation attempts to match email addresses. If a donor's email was previously used with Double the Donation and the donor does not provide an employer at checkout when giving on Pledge It, the donation may be associated to a previously selected employer in your Double the Donation account.
Frequently Asked Questions
Do I need a Double the Donation account to use this feature? How much does it cost?
Yes. This integration cannot be enabled on Pledge It without an active Double the Donation account. You can learn more about obtaining an account and pricing options for your organization on the Double the Donation website. Pricing may vary.
What happens after a donor successfully submits a match to their employer?
The employer will coordinate sending the matching funds to your organization. This process may vary depending on the employer and their distribution schedule. These funds are sent directly to your organization and are not managed through Pledge It.