Every campaign on Pledge It includes a built-in Message Center to help you communicate with your supporters via email. It allows you to quickly and easily message donors, participants, team captains, auction bidders, sponsors, and more without having to export email addresses. Messages can be sent immediately, drafted to finish later, or scheduled to send at a time you determine.
Your Message Center will show a record of what messages have been sent along with their open rate. Peer-to-peer campaigns will include message templates to help you maintain communication with fundraisers throughout the campaign.
Steps
From your campaign Dashboard, select Messages.
Select New Message to open the message editor.
Provide the subject of your email and use the text editor to draft and style your content.
Under the Audience menu, click through the options and check the boxes of the groups you want to receive your message. Note that selecting more than one category will contact all supporters in each group you select.
Next, you can do any of the following:
Select Save draft if you’d like to continue working on your message later.
Scroll down below the message and toggle on Schedule for later, then set a date and time to send your message.
Click Send to immediately send your message.
Note: By default, you will receive a copy of the message in your inbox as well, unless you uncheck the "Send Me a Copy" box.
Note: The audiences you see will be determined by your campaign style and settings. If you have an auction enabled, you'd see an option to email bidders. If you haven't enabled the sponsor feature, you won't see the option to email sponsors. On a simple Donation Form or Crowdfunding Campaign, the only audience category would be donors.
Frequently Asked Questions
How do I find and edit my draft or scheduled messages?
There are tabs at the top of your Message Center that allow you to switch between Sent, Scheduled, Draft, and Template messages (if applicable). Select Draft or Scheduled to find the message you need to update. Simply re-open your message and begin editing. Scheduled messages can be edited up until their send time.
Is it possible to just send a copy to myself and not to any audiences?
Yes. You can preview your message by sending a copy to yourself. Be sure there are no audiences selected aside from the “Send Me a Copy” box, send your message, then check your inbox.
Who does the email come from? What happens if someone replies?
When supporters receive a message from the Message Center, the "sender" name will be the name of your campaign. The reply-to email address will be the contact email you have provided under Settings > General Settings > Contact.
Can I add images or attach files to my messages?
At this time, the Message Center does not support embedding images or attaching files directly. If you have a file you’d like supporters to download, you can link to the file’s URL by using the hyperlink option or using the Insert > Button feature. Your file will need to be hosted online, such as on your website or uploaded to Google Drive with a public sharing link.
I need to contact just participants who have selected a certain ticket. Is that possible?
Yes. Under the "By Registration" audience, you will see an option to contact participants by their ticket type or by their responses to custom questions enabled on your campaign.
I'm scheduling a message but the times I'm seeing are in the wrong time zone. How can I update them?
You can change your campaign's time zone by visiting Settings > General Settings. This will update the time zone options for things like scheduled messages, auction start/end times, and more.